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Good Things Come To Those Who Wait: Choies Review

11/17/2013

20 Comments

 
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Signing up with Choies was pretty painless. You give them your deets and that's about it. Hehe. Navigating your account is more or less straightforward, also. At the time, Choies was offering $15 shopping points just for signing up. The cash was deposited into your Choies account sort of like a store credit. When I made my first purchase, I used my $15 worth of points as well as a 10% off coupon I found. :D That's right. You could stack those two discounts and get free shipping! Now, the sign-up promotion is 15% off instead of $15 off, though. Anyway, I'm a thrifter at heart so I chose the Basic Green Skater Dress which retails for about $38 and a tank dress which you can see below.

I could have used a size up in the dress. The shoulders and arms are snug. So, if you're typically a Size Small in dresses, I would recommend getting a Size Medium in this. The length of the dress is just fine, in my opinion. I am quite tall (5'9") and the Size Small covers my derrier even when I raise my arms in the air. So, if you're shorter than me, length shouldn't be a problem. The material is quite warm, also, making it perfect for Fall, Winter and Spring. The dress feels sturdy and well constructed.


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Here's the second item I purchased. It's Choies basic grey maxi dress and it retails for $23. I was hoping it would be like a true maxi dress on me, but I'm too tall for it. The dress ends a little bit below the knee on me which is an awkward length, so I just wear it knotted. The quality is quite good. The fabric is soft and comfortable and the dress is easy to wear. Even worn by itself and gathered with a simple belt, it looks great. It will be a wonderful piece to simply throw on in the summer with sandals.


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Packaging

Finally, I just want to share some additional information related to packaging, shipping and customer service. My items were very well packaged. Each item was secured in sealed plastic, no rips or tears in the packaging and the main bag they were mailed in was made of quality, tear resistant material.

Accuracy of Product Photos

Overall, I found that the items I received substantially resembled the items I initially viewed on-line. In other words, the green skater dress and grey maxi dress looked exactly like they did in their product photos. This is key, because some companies will show you certain product photos and then send you items that look similar, but are just nowhere close to being the same. Based on my review of the items I received, I believe that when I make a purchase at Choies based on a product photo, the item(s) I receive will look pretty much the same. This is very important from a consumer trust standpoint.

Methods of Payment & Shipping

I should also mention that you can checkout using Paypal, which is awesome! I always feel better when merchants offer that option since I'm not keen on giving my credit card details to a company I know next to nothing about. So, anyway, after my order was processed, it took about a month for my items to arrive. I did not receive an email alerting me to the fact that my order had shipped. I'm used to receiving such a communication from sellers, but that wasn't the case here. Instead, I had to log into my account to check the status and it was only then that I had discovered that my item had shipped. You will see a tracking number as well as a link to a website where you can track the progress of your shipment.

Customer Service

As for customer service, there was a time when my purchased items disappeared from my account briefly. I was unable to track my items since the tracking number appears only in the account details and I had closed out the window which had the tracking progress in it.  I contacted customer service and someone immediately got back to me via email with my tracking information. Eventually the glitch got corrected and I was good to go. ^_^ So far, my experience with Choies has been rather pleasant and I do love the items I purchased. They did take a long time to arrive, but I think the wait was worth it!

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20 Comments
Ivyanna Adams link
11/17/2013 12:08:29 am

I've never shopped with them but will def give them a go in the future.

xoxo
Ivy
http://www.purrpleivy.com/

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Kristian link
11/17/2013 02:56:37 am

I always appreciate the detail you put into your reviews.

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Nymphashion link
11/17/2013 04:00:38 am

That pine green skater dress is adorable, it s perfect for fall!

<a href="http://nymphashion.com/">Arianna, Nymphashion ♡</a>

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Sonya link
11/17/2013 05:37:35 am

This is good to know!

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Brittney link
11/17/2013 01:06:23 pm

I just wanted to stop by and say congrats: http://nymag.com/thecut/2013/11/best-of-the-weeks-style-blogs-fall-edition.html#slideshow=/slideshows/2013/11/14/best_of_the_streetstyleblogsnov15.slideshow.json%7CcurrentSlide=00015

I do'nt know if you already posted about this, but I'm so proud of you for getting featured!

Brittney

anotherbeautifulthing.blogspot.com

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Anna
11/18/2013 04:12:56 am

Wow, that's crazy! o_O O_o Thanks so much! <3

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Keit link
11/17/2013 07:36:34 pm

I'm actually very satisfied by Choies too. Especially by their customer service and the prices aren't inflated like most online stores.
The green dress is lovely. The color is great on you and with that vintage blazer it's a top notch combo ^_^

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Melanie Sutrathada link
11/18/2013 12:08:20 am

This is such a great and thorough review, Anna! While I love online shopping, I really tend to stay away from it because of the things you mentioned - the sizing can be a little off, companies may send similar items but not the exact one you originally ordered, and giving my credit card info to a company I know pretty much nothing about is not my cup of tea. It's good to know that you liked shopping with Choices and that you found the experience to be pretty smooth and also to provide you with high-quality pieces. I'll definitely be checking them out - thanks girl!

Melanie
<a title="Lace and Combat Boots | a life + style blog" href="http://laceandcombatboots.com/">Lace and Combat Boots | a life + style blog</a>

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Anna
11/18/2013 04:07:08 am

Rad! I'm so glad everyone is finding this review helpful. <3 Admittedly, it may be a bit on the long side, but I'm very detail oriented and I just can't help myself. I have to cover everything. Haha.

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Miche link
11/18/2013 12:30:26 am

I'm currently waiting on an order from Choies (feels like I've been waiting FOREVER - but I did choose free shipping, so I guess it's my fault), I'm glad to hear you felt like things were good with them overall though, I'm certainly excited to get my package..though, a little nervous cuz I ordered a small in the dress lol, I guess we'll see..

<a href="http://www.buttonsandbirdcages.com">Miche from Buttons and Birdcages</a>

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Anna
11/18/2013 04:05:16 am

Haha yeah <3 Patience is not my strong suit, but it was worth the wait! I hope you love what you purchased! I can't wait to see how you style your new clothes on your blog! ^_^

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Ashley link
11/18/2013 03:05:50 am

Bahhhh! You look amazing in green. This post and your last post, your skin looks incredible.

xo Ashley
thetiniestfirecracker.com

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Amber link
11/19/2013 12:06:16 am

For a while now I have considered making a purchase at Choies, but I have been hesitant because it reminded me of Romwe, which I have a very wierd experience with. But after reading your very thorough review I might just give it a chance (:

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Aselya K
1/9/2014 03:47:51 am

Sorry to say this, but this website is bad. I am trying to get a refund for a full price time I bought and the customer services are saying "can you pls try sell these items?" and things like that...

Please be careful if you want to buy from them..

p.s. you look great in this dress. I know choise.com always looking for fashion bloggers to promote their shop, but please be aware of their horrible customer services. My 200$ are gone.. I am being ignored and there is no other way for me to deal with this other than spread the word over the internet

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Anna
1/9/2014 04:51:34 am

Hey Aselya! That's terrible! I'm so sorry about this. I've heard similar complaints about other overseas companies also (mainly that they don't want to accept the return or that it will cost a crazy amount to return the items). I've been fortunate, it seems, since I didn't have to send anything back. I always try to be very careful so I can avoid this oftentimes painful process. I've totally been there, but I'm really disappointed that Choies has done this.

Did you pay with a credit card? You may be able to work with your card issuer to get a charge back. If you paid with PayPal and you're within their 45 day time limit, I would highly recommend contacting them and filing a request for review to try to get a refund.

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Julianne link
1/13/2014 10:17:12 am

Buyer beware!!! I bought 4 dresses from Choies in medium, I weigh 120 pounds, my hips are about 34 inches. I could not get them on they are tiny. Like for a child. the website says you can retune them , but what they don't tell you is that the return fright cost as much as the dresses, and they will not pay for it. I got stuck with 4 dresses that don't fit. They offered me 20% off my next purchase. That was the best they could do. Their in china and have only one way fright. Terrible costumer service. The operator told me I could sell them online, LOL

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Anna
1/13/2014 12:23:05 pm

Hey Julianne! I'm so sorry that you had to go through that! One thing I've learned from the responses to this post is that it is best not to have to send anything back! My goodness. o_O

So far, I've purchased two dresses and a skirt and they fit me just fine. Of course, I read and re-read the production descriptions and measurements and I measured my clothing for accuracy. I found their measurements to be more or less accurate. I weight 10 more pounds than you and I have larger hips and I've had minimal issues with fit. If I do end up having any issues, though, I'll make sure I mention those in my reviews.

If you can, I would suggest trying to work with your card issuer and/or PayPal to open a dispute and try to get the situation resolved. You may be able to get a partial refund at the very least!

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Lynn
1/15/2014 11:35:52 am

I'm really upset with Choies right now. I DO NOT RECOMMEND them at all. I agree with Aselya. I'm trying to return my first purchase from them because of the terrible quality, frayed edges, and the items do not look like the photos. So far, they refuse to let me know where I can return my items. A rep tried to give me a $20 voucher when I spent over $80 and even said "Why don't you try to resell them or give them to somebody?" !!!! Unbelievable! I really regret buying from them. I'm glad you had a good experience Anna, but I'm so disappointed with their customer service. I'm going to file a claim with PayPal to get my money back. I hope this review helps someone from making the same mistake I did. Please be careful with these overseas websites.

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Jessica Tisjap
8/8/2014 12:10:03 pm

I also have to say buyer beware. If you do buy from Choies, and the item does not fit or is nothing like the pictures - check reviews online, it's not one, but many that complain - then you're up the creek without a paddle. The shipping cost back to China is over $100. 4 dresses cost over $150 and that does not guarantee you'll get your money back.
I ordered 8 items, all were small, including the large. Did not even fit my 15 year old 115 lbs. The fabrics are similar to polyester, so beware of open flames. Bad, bad quality. You get what you pay for!

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Angela
10/4/2014 12:02:49 pm

Thanks for this detailed review. I just bought a sweater from Choies and felt a little nervous buying from a new website. I've been online reading reviews and so many seems negative. I hope I don't have any issues!

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    Hi! I'm Anna <3

    I'm fond of artistic fashion, esoteric music, retro games (the older the platform, the better), delectable noms, good libations, my Maine Coon, Bonaparte, and my Tabby, Winsome.

    Also, I attended university in Hyogo Prefecture and I am proficient in Japanese.


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